Grace Period in Place to Assist Policyholders Receiving Late Billing Statements

We have become aware that due to pandemic and weather mailing delays, some policyholders are receiving their premium notices very close to the payment due date. If you receive calls from concerned policyholders, please keep the following in mind:

• Although we contractually grant 30 days grace to our clients, we actually provide up to 60 days of grace. So, there is ample time for clients to get their payment to us. Policies are fully in force and active during a grace period.
• We neither charge late fees nor assess any kind of penalties for late payments.
• We provide no payment history reporting of any kind to credit agencies on client payment activities.

We continue to monitor the USPS situation and are working on process improvements to mitigate some of these challenges. Thank you for your support as we all work through this situation.