Clinical Reference® Laboratory (CRL) Access my Labs

We have exciting news for you and your clients! We have partnered with Clinical Reference Laboratory
(CRL) on a new service to provide lab results to your clients electronically. In order to take advantage of
this service, your client must provide a cell phone number to the examiner when completing their
paramed requirements. If your client does not provide a cell phone number, this new service will not be
available but lab results can still be requested by contacting New Business or Policy Change. In the near
future, the CRL Health Savvy card will no longer be available on Forms Factory® or mailed with the policy
packet.

How it works
When labs are completed for North American and sent to CRL by the examiner’s office, your client will
receive a text message indicating the lab results are available once CRL has finished analyzing them. This
text will typically be received 7-10 business days after the samples are collected. Within the text
message there will be a link for your client to access their lab results. When your client accesses the link,
they will be taken through a validation process that includes providing their phone number, date of
birth, and SMS text verification. After validation is successfully completed, your client will be presented
with a welcome statement and their complete lab report. The lab report will be in an easy-to-read
format that will clearly show if the test results are within normal range. Test results can be exported as a
PDF document for the purpose of saving and printing, and will be available for 7 years.

COVID-19 antibody testing
Also available with this new service is the opportunity for your client to choose to have a COVID-19
antibody test using the original blood sample. A COVID-19 antibody test can determine whether an
individual has had a past infection with SARS-CoV-2, the virus that causes COVID-19. This testing is being
provided solely for the benefit of our clients and the results will not be made available to North
American. There will be a small fee of $14.50 that your client must pay via credit card if they choose to
take advantage of this service. The COVID-19 antibody testing will be available for 5 weeks from the date
the sample was collected. Your client will be provided the option for the COVID-19 antibody testing
when they access their lab results through CRL. When the results are available, your client will receive a
text message with a link to access the COVID-19 antibody test results.