Underwriting Update: Scheduling LTCi Telephone Interviews Via Text Message Effective 03/21/22
Mutual of Omaha is pleased to announce that effective March 21, 2022, long-term care applicants will be able to conveniently schedule telephone interviews via text message.
As long as a mobile number is provided on the initial application, the text message enhancement will occur concurrently with the standard email and telephone notification process.
New Telephone Interview Scheduling Process
- First Contact: Email sent in conjunction with text message directing applicant to schedule online
- Second Contact: Reminder text message sent
- Third and Fourth Contact: Phone call made to applicant, with online scheduling information left in voicemail
- Fifth Contact: Reminder text message sent
- Application “On Hold” Contact: Text message sent notifying applicant their file is now on hold
Once the applicant’s telephone interview is scheduled, a confirmation text, reminder text and late appointment text (if applicable) will also be sent. For a more detailed review of the communication process, including screenshots and text message language, review our process document.