LTC Transition Rules and Best Practices
On Monday, we sent a communication outlining the transition rules, implementation dates and benefit option changes to the MutualCare Solutions Portfolio for the states of Arizona, Connecticut, Indiana and Vermont.
I wanted to personally follow up reiterating how important it is to take note of our transition rules as they were outlined:
- Old applications signed after February 28, 2021, will not be accepted.
- Old applications signed by February 28, 2021 but received by Mutual of Omaha after March 12, 2021, will not be accepted.
- In both scenarios, new applications will be required, and new rates and benefit options will apply. No exceptions will be made.
Note: Please also make sure required agent licensing, CE and LTC certifications are in-place and current.
As a reminder, the following actions during the application process are deemed unacceptable and will lead to a letter of education or corrective action being sent to the producer:
- Back dated applications
- Applications signed on behalf of another producer
- Resubmitting old applications with dates changed
- Agents taking applications prior to being licensed, completion of required CE or LTC certification
- Applications that have been altered
- Applications not competed and/or poorly completed