Annuity Time Service Update
Mutual of Omaha would like to thank you for the business we have received, and continue to receive, due to your commitment and partnership! Our Annuity team is currently experiencing an increased volume of applications and, in turn, is experiencing delays in time service.
We are committed to keeping you updated on our service times. Our current time service levels are listed below. Please note, business days do not include weekends.
Current Annuity Service Levels:
- New Business Reviews: 5 business days from receipt into our queue
- Policy Issue: On average 2 business days, once all requirements and funds are received
- Emails and Phone Calls Returned: 48 – 72 hours
- Pending and Follow-ups: 3 weeks when requesting funds from carrier
- Fund from other carriers, dependent on the carrier sending to us, take an average of 4-6 weeks to send funds
We are making every effort to ensure your business is handled properly, and as quickly as possible. If customers are concerned with the interest rate they will receive based on longer than average processing times, rest assured that we have processes in place to ensure your customer is treated fairly. Please read our Rate Setting Procedure for more information on how the rates are set by United of Omaha.
We appreciate your patience and understanding as we work diligently to return to normal time service levels.