Reporting Complaints to Athene Compliance

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We want to remind you and your organization/hierarchy that any complaint received directly from an owner or authorized party regarding Athene should be immediately forwarded to the Compliance Department’s Consumer Resolution Team via e-mail at consumerresolutionteam@athene.com.

Athene’s definition of a complaint is any written communication which primarily expresses a grievance.

If the complaint involves the sales process, or your behavior as a financial professional, Athene requires you to submit a written response within five business days, along with any sales materials used or supporting documentation. This is an opportunity for you to tell your side of the story and explain any relevant details regarding the case. Please be aware that it is against company policy for anyone, including a financial professional, to discuss any settlement of a complaint or contact the complainant or owner during the process unless authorized by Athene Compliance.