Reducing Top Advisor NIGO Issues Through Firelight Enhancements

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As we continue to search for ways to improve user experience, reduce cycle time and decrease opportunities for top Not in Good Order (NIGO) issues, Athene will incorporate a “Can‑Sell” check within our FireLight platform beginning January 1, 2021. Like most carriers, outstanding requirements tied to producer Licensing & Contracting, Appointments and Trainings are where we experience high rates of NIGO. In an effort to identify potential missing producer requirements prior to soliciting business, the FireLight platform available through Athene Connect will perform a variety of validations around these areas. This functionality will be available on distributor instances in the coming weeks. 

Pop-up message examples

Possible reason for error

Producer does not hold a license in this jurisdiction.

You are not licensed to sell in the state selected.

Producer is not compliant for Product Specific Training.

You have not completed your required training for the product selected.

Producer not found.

Your appointment with Athene is not complete or your Agent code is not correct.

 

In most cases, you will be allowed to proceed with your e-App, even if corrections have not been made. You must, however, complete product training or select a new product if not compliant with product specific training. Please allow 24 hours after training is complete before submitting the application.