UPDATE: Surges in Sales, Phone Issues Being Resolved

Sales at American Equity were up substantially in the fourth quarter of 2020 and we are off to an outstanding start to 2021. This is thanks to you!  We are already starting to see the benefits of our AEL 2.0 strategy in competitive rates, income payouts and product development. There’s also more news later this month regarding exciting new product improvements!

Our recent surge in sales has challenged us as we adjust to a new level of sales activity, combined with 90% of our team working remotely due to COVID. The good news is our new business processing is current and we are issuing contracts within 24 hours of receiving funds and paying commissions as usual. The not so good news is our telephone service has fallen below our high standards with unacceptably long hold times to reach a live representative. We recognize this goes against the very fiber of our long-standing reputation of answering our phones promptly.  We sincerely apologize for the inconvenience to you and your clients.

To restore our telephone service to American Equity standards, we have implemented the following actions:

1. Re-deployed and trained additional resources to increase coverage of our phone queues. 

2. Collaborated with our technical team to address system delays and unplanned downtime due to our remote working environment. 

3. Adjusted our phone team member work schedules to have more coverage during peak call times. 

You should experience a noticeable improvement in our phone service over the next several business days as we work to ensure you receive the high level of service and reliability you have come to expect from us. Thank you very much for your patience, support and business.