Aligning for Underwriting Success

To our valued partners, 

We are excited to share a realignment and enhancements to our underwriting team aimed at delivering even better service to you and your clients.

These changes will help us not only adapt our resources in response to the high number of mergers and acquisitions in the brokerage market, but also promote talented team members in light of recent employee retirements. Our aim is to align our team’s expertise with your changing needs while reinforcing our strengths in the large-case market and other potential growth segments.

Restructured team and enhanced service
At John Hancock, we pride ourselves on being enthusiastic supporters of innovations that simplify life insurance purchasing while also providing outstanding customer value and exceptional leadership. To this end, we have reorganized our underwriting team to leverage the extensive knowledge and experience of our seasoned underwriters, while also ensuring continuity and excellence in service.

Further, our senior underwriters will take on expanded roles to deliver unparalleled service and support. Each has expertise in the latest guidelines, tools and technologies and has an unwavering focus on applying forward-thinking approaches and leadership to our distributor relationships.

Please note that for accounts where there have been changes, our national account team will be collaborating closely with you to set up introductory meetings with the new underwriting leaders. And please join us in thanking our retiring underwriters for their many contributions.

Growth & innovation
Our underwriting team is also excited to develop and deliver new services to help grow our collective businesses in promising segments — such as the mass affluent, employer solutions and wealthy global citizens markets — while upholding our strong legacy of leadership in large-case underwriting.

Continued partnership
We understand that partnership relies on relationships and are confident that our new leaders and structure will enhance our ability to meet your expectations. Expect to hear from our teams regularly during the transition. You may also reach out to us directly by connecting with your National Account Vice President or dedicated underwriter for more information.

We appreciate your ongoing collaboration and loyalty.
– Neal and Greg